Frictionless systems are lauded in technology-land.The easier access gets, the better, and the lower the barrier to entry the more compelling the proposition. Everything is today, now, yesterday! Immediacy trumps latency. End of.But there’s a downside to making everything exceptionally accessible. It comes at the cost of resistance, thoughtfulness, security, commitment and loyalty — the very stuff we depend on to create and maintain value in human society.It also invites predation.But what really motivates fraudsters who ruthlessly exploit our connected and open society for their own benefit?Together with the IT company Cognizant, Red Associates, a consulting firm which uses human sciences to try and solve business problems, tracked down real individuals who operate by these means to try
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Frictionless systems are lauded in technology-land.
The easier access gets, the better,...